How are Toptal Customer Success managers different?

At Toptal, we thoroughly screen our Customer Success managers to ensure we only match you with talent of the highest caliber. Of the more than 200,000 people who apply to join the Toptal network each year, fewer than 3% make the cut. You’ll work with marketing experts (never generalized recruiters or HR reps) to understand your goals, technical needs, and team dynamics. The end result: expert vetted talent from our network, custom matched to fit your business needs.

Can I hire Customer Success managers in less than 48 hours through Toptal?

Depending on availability and how fast you can progress, you could start working with a Customer Success manager within 48 hours of signing up.

What is the no-risk trial period for Toptal Customer Success managers?

We make sure that each engagement between you and your Customer Success manager begins with a trial period of up to two weeks. This means that you have time to confirm the engagement will be successful. If you’re completely satisfied with the results, we’ll bill you for the time and continue the engagement for as long as you’d like. If you’re not completely satisfied, you won’t be billed. From there, we can either part ways, or we can provide you with another expert who may be a better fit and with whom we will begin a second, no-risk trial.

Hire the Top 3% of Freelance Customer Success Managers

Toptal is an exclusive network of top Customer Success experts, consultants, managers, and professionals. Top companies and startups hire freelance Customer Success Managers from Toptal for their mission-critical marketing campaigns and projects.

Hire a Top Customer Success Manager Now

No-Risk Trial, Pay Only If Satisfied.

Trusted by leading brands and startups

Watch the case study

Hire Freelance Customer Success Managers

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View Jennifer

Jennifer Rustigian

Freelance Customer Success Manager

United StatesToptal Member Since July 18, 2023

Jennifer is a seasoned marketer and communications leader experienced in SaaS, technology, PR, and the public sector. She worked in both the agency world and in-house, building impactful marketing campaigns and communication strategies for B2B and B2C businesses. Jennifer has a solid ability to thrive in fast-paced environments and proven expertise working with all-level executives and within global teams across product, customer success, and engineering in the US, UK, Asia-Pacific, and Israel.

Customer Success Public Relations (PR)Content Strategy Content Marketing Strategy

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View Juho

Juho Harmaa

Freelance Customer Success Manager

FinlandToptal Member Since April 11, 2022

Juho is a senior product and business leader with 17 years of experience building and growing innovative online businesses. His inspiration is combining technology with business and marketing to create exciting solutions customers love. He led product, design, and engineering for an award-winning event marketing platform and led the product development of a new enterprise-grade headless CDP. Juho is a problem solver, an entrepreneur at heart, and a team player.

Customer Success Marketing Automation Product Marketing Marketing Strategy

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View Nicole

Nicole Elizabeth Smith

Freelance Customer Success Manager

ItalyToptal Member Since November 9, 2022

With 12+ years experience, Nicole is a seasoned full-stack digital marketing expert who brings a fresh perspective and international insight to her work. Specializing in B2B2C strategy and content marketing solutions, she thrives on teamwork and problem-solving, delivering transformative results worldwide. With adept project management skills and collaborative nature, Nicole elevates brands across startups and multinational enterprises, driving results that propel businesses to new heights.

Customer Success Public Relations (PR)Digital Media Brand Management HubSpot Content Strategy Marketing Automation Content Creation Marketing Strategy Social Media Brand Marketing Business to Consumer (B2C)Social Media Marketing (SMM)

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View Andra

Andra Sas

Freelance Customer Success Manager

SpainToptal Member Since October 13, 2023

Andra is a seasoned marketing expert with 12 years of experience, specializing in crafting global integrated marketing strategies aligned with core business goals. Her expertise spans digital marketing, partner marketing, customer journey management, events, and PR across the tech, oil and gas, and real estate sectors. With an entrepreneurial mindset, strong work ethic, and a passion for collaboration, Andra delivers measurable results through innovative marketing strategies.

Customer Success

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View Alastair

Alastair Thompson

Freelance Customer Success Manager

BrazilToptal Member Since October 3, 2022

Alastair is a seasoned revenue operations and marketing expert with agency and corporate experience. He led a marketing agency for seven years, managing over $1 million in annual advertising budgets for clients on five continents. Alastair's secret sauce is his ability to lead multicultural teams in the planning and executing of data-driven, revenue-focused growth and go-to-market campaigns. He takes leadership seriously, keeps his skillset updated, and loves being challenged by new projects.

Customer Success B2B Lead Generation Email Marketing eCommerce B2C Marketing Growth Hacking Conversion Rate Optimization (CRO)Product Launch Customer Acquisition Email Campaigns Performance Marketing Brand Marketing

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View Taylor

Taylor Kartavicius

Freelance Customer Success Manager

CanadaToptal Member Since August 29, 2022

Taylor is a curious, creative, and empathetic marketing strategist with a background in science. Creating a unique combination of customer-first marketing with the necessary analytical skills to test and iterate. His specialty is understanding your customers, positioning your product, and developing marketing strategies for long-term growth. Taylor's strategic guidance is based on qualitative and quantitative insights, which guarantees consistent and predictable business growth.

Customer Success Marketing Strategy

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View Belinda

Belinda Conde

Freelance Customer Success Manager

SpainToptal Member Since August 30, 2023

With over nine years of cross-functional experience, Belinda is a top-notch marketing expert. Specializing in B2B and B2B SaaS marketing, she spent the past decade driving tangible KPI growth, contributing significantly to revenue, branding, and positioning. With a strong focus on data-driven insights, Belinda successfully crafted global marketing strategies that are customer-centric, attainable, and profitable.

Customer Success Public Relations (PR)Marketing Strategy Growth Marketing Content Marketing Strategy Social Media Copywriting Content Strategy Content Creation

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THE TOPTAL ADVANTAGE

98% of Toptal clients choose to hire our talent after a risk-free trial.

Toptal's screening and matching process ensures exceptional talent are matched to your precise needs.

Start Hiring

Trustpilot

THE TOPTAL ADVANTAGE

98% of Toptal clients choose to hire our talent after a risk-free trial.

Toptal's screening and matching process ensures exceptional talent are matched to your precise needs.

Start Hiring

Toptal in the press

... allows corporations to quickly assemble teams that have the right skills for specific projects.

Despite accelerating demand for coders, Toptal prides itself on almost Ivy League-level vetting.

Our clients

Creating an app for the game

Leading a digital transformation

Building a cross-platform app to be used worldwide

Drilling into real-time data creates an industry game changer

Testimonials

The relationship with Toptal from the beginning has really paid off for us. We’re extremely happy with our talent, and hope that they’re happy too. We’re really trying to transform the way we do our jobs.
Eric Heisler, Digital Development Leader, Owens Corning
Owens Corning

Toptal’s methodology gave me confidence that we had the best chance of getting an A-team brought together quickly.
Deron Triff, Co-founder, WaitWhat
WaitWhat

I think the thing about Toptal is—like the name—it’s top talent, and that’s the kind of talent that I want to recruit as well.
Ginni Saraswati, Founder, Ginni Media
Ginni Media

Toptal truly is a turnkey solution. The whole thing is packaged for you. Toptal supports everything for you end-to-end so you can just focus on your core business.
Ted Blosser, Co-founder, Workramp
Workramp

For years, Toptal has been our ‘secret weapon’ for staying competitive in our industry.
Tony Wang, Co-founder and CEO, Adcrush
Adcrush

How to Hire Customer Success Managers through Toptal

Talk to One of Our Industry Experts

A Toptal director of marketing will work with you to understand your goals, technical needs, and team dynamics.

Work With Hand-Selected Talent

Within days, we'll introduce you to the right Customer Success manager for your project. Average time to match is under 24 hours.

The Right Fit, Guaranteed

Work with your new Customer Success manager for a trial period (pay only if satisfied), ensuring they're the right fit before starting the engagement.

FAQs

How are Toptal Customer Success managers different?
At Toptal, we thoroughly screen our Customer Success managers to ensure we only match you with talent of the highest caliber. Of the more than 200,000 people who apply to join the Toptal network each year, fewer than 3% make the cut. You’ll work with marketing experts (never generalized recruiters or HR reps) to understand your goals, technical needs, and team dynamics. The end result: expert vetted talent from our network, custom matched to fit your business needs.
Can I hire Customer Success managers in less than 48 hours through Toptal?
Depending on availability and how fast you can progress, you could start working with a Customer Success manager within 48 hours of signing up.
What is the no-risk trial period for Toptal Customer Success managers?
We make sure that each engagement between you and your Customer Success manager begins with a trial period of up to two weeks. This means that you have time to confirm the engagement will be successful. If you’re completely satisfied with the results, we’ll bill you for the time and continue the engagement for as long as you’d like. If you’re not completely satisfied, you won’t be billed. From there, we can either part ways, or we can provide you with another expert who may be a better fit and with whom we will begin a second, no-risk trial.

Tap Into World-Class Talent

Trusted Experts Only
All of our talent are seasoned experts who ramp up quickly, readily contribute as core team members, and work with you to minimize onboarding time.
The Right Fit
We have a knack for matching you with the right fit. Start working with your new hire on a no-risk trial period, paying only if satisfied.
Scale as Needed
Hire talent within 48 hours and scale your team up or down as needed, no strings attached.
Seamless Hiring
We handle all aspects of billing, payments, and NDA’s. Let us take care of the overhead while you focus on building great products.
Flexible Engagements
Choose the engagement type that suits your needs — hourly, part-time, or full-time — with the ability to change anytime.
Expert Talent Matching
Focus on your project and enjoy support from your dedicated account executive and expert talent matcher.